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Privacy Policy

Last updated: 04/01/2025

Highway Claims Recovery Service (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Highway Claims Recovery Service is a trusted leader in reclaiming costs related to highway and public infrastructure damage across the United Kingdom.

We are registered with the Information Commissioner’s Office (ICO) under registration number: ZC040691

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2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Name, job title, and organisation

  • Contact details (email address, phone number, postal address)

  • Claims-related information (incident details, correspondence, evidence)

  • Financial or insurance-related information where necessary

  • Technical data such as IP address, browser type, and website usage data

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3. How We Use Your Data

We use personal data to:

  • Deliver our claims recovery services

  • Communicate with clients, insurers, local authorities, and relevant stakeholders

  • Manage contracts and professional relationships

  • Comply with legal and regulatory obligations

  • Improve our website and services

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4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (where required)

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5. Data Sharing

We may share personal data with:

  • Local authorities and public bodies

  • Insurers and legal advisors

  • Approved contractors and service partners

  • Regulatory or law enforcement bodies where required by law

We do not sell personal data to third parties.

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6. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or misuse.

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7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

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8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or erasure

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

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9. Complaints

If you believe your data has been mishandled, you may contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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10. Contact Us

If you have any questions regarding this policy or your personal data, please contact us:

Highway Claims Recovery Service

Email: claims@highwaycrs.co.uk

Telephone: 07802 808810

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